A game in my library appears as unavailable

You can try the following troubleshooting steps to fix this issue:

Run Epic Games Launcher as Admin

1. Click the Chevron icon (upward arrow icon) in the lower right corner of the screen
2. Right-click on the Epic Games Launcher icon.
3. Select Exit.
   This will completely close Epic Games Launcher.
4. Wait at least 2 minutes.
5. Right-click on the Epic Games Launcher icon on your desktop.
6. Select Run as Admin.

Change the Epic Games Launcher Language

You can also try changing the Epic Game Launcher to a different language, then switching it back to the original language:

1. Launch the Epic Games Launcher.
2. Select the Profile Icon in the upper right corner (typically has username initials).
3. Select Settings.
4. Select a different language from the drop-down at the top.
5. Click the Blue accept button to continue (will need to do this twice).
   Epic Game Launch will close and reopen in the new language.
6. Repeat steps 1 through 5 to switch back to the original language.

Clear the Epic Games Launcher Cache

The cache files contain information about previous uses of the launcher. Deleting these files, then letting the Launcher rebuild them again can sometimes fix issues like this.

On PC:

1. In the lower right corner click on the arrow pointing up (the chevron)
2. Right-click on the Epic icon in the pop up window
3. Select Exit
4. Press the Windows key and tap the R key, this will open a run window
5. Type %localappdata%
6. Press the Enter key, this will open File Explorer
7. Open the EpicGamesLauncher folder
8. Open the Saved folder
9. Right click and select delete on:
   • webcache
   • webcache_4147
   • webcache_4430
     There may only be one or two of the files present

On Mac:

1. Exit the Epic Games Launcher.
2. Open Finder.
3. Click on Go then Go to Folder...
4. Type "~/Library/Caches/com.epicgames.EpicGamesLauncher" and press Enter.
5. Drag the webcache folder to the Trash.
6. Press control and click on Trash.
7. Click on Empty Trash.
8. Relaunch the Epic Games Launcher.